Redora Jewels

Privacy Policy

Last updated: June 2025. This page explains how we handle personal information collected through redorajewels.com.

Who We Are

Redora Jewels is a factory-direct custom fine jewelry manufacturer based in Shenzhen, China. We produce solid gold pieces in 14k and 18k, set with diamonds and gemstones, made to order for clients worldwide.

When you contact us, submit a custom inquiry, or browse redorajewels.com, you may share personal information with us. This policy explains what we collect, why we collect it, and how it is handled.

Information We Collect

We collect information in two ways: directly from you, and automatically through the site.

Information you provide:

Name, email address, phone number, and country — submitted through our contact or inquiry forms
Design specifications, reference images, and CAD files shared during the custom order process
Shipping address provided when your order is confirmed
Messages and correspondence sent to our team via email or WhatsApp

Information collected automatically:

Browser type, device type, and operating system
Pages visited, time spent on site, and referral source
IP address and approximate location

We use Google Analytics to understand how visitors use the site. This data is aggregated and does not identify individual users by name.

How We Use Your Information

We use the information you share for a limited set of purposes:

To respond to your inquiry and discuss your custom order requirements
To manage production, confirm order details, and coordinate shipping
To send order updates and tracking information via FedEx, DHL, or UPS
To follow up after delivery if there is a quality concern
To send occasional updates about new collections or services, only if you have opted in

We do not use your personal data for automated decision-making or profiling.

Who We Share Information With

We do not sell your personal data. We share it only when necessary to complete your order or comply with legal requirements.

Shipping carriers (FedEx, DHL, UPS) receive your name and delivery address to process shipment
Payment processors handle transaction data directly — we do not store card numbers on our servers
Analytics providers (Google Analytics) receive anonymized site usage data
Legal or regulatory authorities may receive data if required by applicable law

If you submit CAD design files or reference images as part of a custom order, those files are stored securely and used only for production purposes. They are not shared with third parties.

How We Protect Your Data

redorajewels.com uses SSL encryption across all pages. Form submissions and file transfers are encrypted in transit.

Access to customer data within our team is restricted to staff who need it to fulfill your order. We do not retain personal data longer than necessary for the purpose it was collected.

No system is completely immune to risk. If you have concerns about a specific piece of data you have shared, contact us directly and we will address it promptly.

Your Rights

Depending on where you are based, you may have the right to:

Request access to the personal data we hold about you
Ask us to correct inaccurate information
Ask us to delete your data, subject to any legal retention requirements
Withdraw consent for marketing communications at any time
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, email us at info@redorajewels.com. We will respond within 30 days.

Cookies

This site uses cookies to support basic functionality and analytics. Functional cookies keep the site working correctly. Analytics cookies (via Google Analytics) help us understand which pages are useful and which need improvement.

You can disable cookies in your browser settings. Doing so may affect some site functionality, but will not prevent you from submitting an inquiry.

Changes to This Policy

We update this policy when our practices change or when regulations require it. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after an update means you accept the revised policy.

Questions

If you have questions about how we handle your data, or if you want to make a request related to your personal information, reach out directly:

Email: info@redorajewels.com
Inquiry page: redorajewels.com/start-custom/

Get in Touch

For custom order inquiries, visit our inquiry page. For data-related requests, email us at info@redorajewels.com.